The Telecom Regulatory Authority of India (TRAI) on September 18, 2026, has amended the Telecom Commercial Communications Customer Preference Regulations, 2018, to strengthen controls on unsolicited commercial communications (UCC/spam), A2P calls, and misuse of telecom resources.
The following has been stated:
• A2P calls must be declared in advance by Senders to the Originating Access Provider and recorded on the DLT platform. Undeclared A2P calls will be treated as UCC.
• AI/ML-based systems will identify suspected high-probability UCC CLIs, with prescribed KYC verification and action against repeated violations, including suspension or disconnection of telecom resources.
• Stricter action is prescribed for misuse of Headers and Content Templates, including suspension, credential reset, law-enforcement complaint, and possible blacklisting of telemarketers.
• Customer complaint and appeal mechanisms have been strengthened, including recording of complaint history and provision for appeals against UCC complaint resolution.
• A2P call charges of up to ₹0.05 per minute may be levied by the TAP on the OAP, subject to specified exemptions.
Please refer to the document attached below for more details.
[F. No. RG-25/(25)/2023-QoS.]
